Billing Management Guide

Complete guide to managing subscriptions, payments, and billing in the OpenClaw Portal.

Subscription Plans

OpenClaw offers three paid tiers. Each subscription covers 1 bot — buy multiple subscriptions for multiple bots (mix and match tiers).

Basic - $30/month per bot

Best for: Personal use, small projects

Features:

• 1 bot per subscription
• 3,000 messages per month
• Dedicated VM (2 vCPU, 2GB RAM, 20GB SSD)
• Free AI models (OpenRouter)
• Standard support

Pro - $60/month per bot

Best for: Power users, production applications

Features:

• 1 bot per subscription
• 5,000 messages per month
• Dedicated VM (2 vCPU, 4GB RAM, 30GB SSD)
• Free AI models (OpenRouter)
• Priority support

Ultra - $200/month per bot

Best for: Enterprise, high-volume applications

Features:

• 1 bot per subscription
• 10,000 messages per month
• Dedicated VM (4 vCPU, 4GB RAM, 50GB SSD)
• Premium AI models (mid-tier mix)
• Dedicated support
• SLA guarantee

AI Credits (Add-on)

Purchase extra messages beyond your tier limit:

• 10 credits = $1.49
• 20 credits = $2.79
• 30 credits = $3.99
• 40 credits = $5.19

1 credit = 1 additional message. Credits never expire.

Subscribing to a Plan

First-Time Subscription

Via Portal:

1. Sign up at openclaw-portal.restai.vn
2. Verify email address
3. Navigate to Billing section
4. Click "Subscribe" button
5. Select tier (Basic, Pro, Ultra)
6. Redirected to Polar.sh checkout
7. Enter payment details
8. Complete payment
9. Redirected back to Portal
10. Subscription active within 5 minutes

Email Verification Required

Before subscribing, verify your email:

1. Check inbox for verification email
2. Click verification link
3. Confirmation page appears
4. Return to Portal to subscribe

If verification email missing:

• Check spam folder
• Request new email in Settings > Account
• Contact support if not received after 10 minutes

Managing Active Subscription

View Subscription Details

Portal Dashboard:

1. Navigate to Billing section
2. View current plan details:
   • Tier name
   • Status (Active, Past Due, Canceled)
   • Billing cycle dates
   • Next billing date
   • Monthly usage stats

Subscription Status Values

Status	Description	Action Required
Active	Subscription in good standing	None
Past Due	Payment failed, in grace period	Update payment method
Canceled	Cancelled, active until period end	None or reactivate
Expired	Subscription ended	Subscribe again

Upgrading Your Plan

When to Upgrade

Upgrade if experiencing:

• Frequent quota exceeded errors
• Need for more bots
• Requiring faster support
• Higher rate limits needed
• Advanced features needed

Upgrade Process

1. Navigate to Billing > Plans
2. Click "Upgrade" on desired tier
3. Redirected to Polar.sh checkout
4. Confirm upgrade
5. Prorated charge applied immediately
6. New limits active instantly

Prorated Billing

Upgrades charged proportionally:

Example:

• Current: Basic ($30/month)
• 15 days into billing cycle
• Upgrade to Pro ($60/month)
• Remaining days: 15
• Pro daily rate: $60/30 = $2.00
• Charge: 15 × $2.00 = $30.00
• Next full billing: $60

Downgrading Your Plan

Downgrade Process

Important: Downgrades take effect at next billing cycle, not immediately.

Steps:

1. Cancel current subscription
2. Wait for current period to end
3. Subscribe to lower tier

What Happens During Downgrade

1. Cancel initiated: Current plan stays active
2. Period ends: Subscription expires
3. Grace period: 7 days to reactivate
4. New subscription: Subscribe to lower tier
5. Bot limits: Excess bots automatically stopped

Managing Subscriptions After Downgrade

Since each subscription = 1 bot, downgrading means changing the tier on a specific bot's subscription. Other bots' subscriptions remain unaffected.

Canceling Your Subscription

Cancellation Policy

• Immediate effect: No, active until period end
• Prorated refunds: No, billed monthly
• Data retention: 30 days after expiration
• Reactivation: Anytime before expiration

Cancel Process

1. Navigate to Billing > Subscription
2. Click "Cancel Subscription" button
3. Confirm cancellation in modal
4. Subscription marked for cancellation
5. Remains active until period end
6. Receive confirmation email

After Cancellation

Until period end:

• All bots continue working normally
• Full access to Portal features
• API remains functional
• Support still available

After period end:

• All bots automatically stopped
• API access disabled
• Portal access limited to billing
• Data archived for 30 days

Reactivating Before Expiration

To undo cancellation:

1. Contact support@openclaw.ai
2. Request reactivation
3. Include subscription ID
4. Support removes cancel flag
5. Subscription continues normally

Payment Methods

Supported Payment Options

Credit/Debit Cards:

• Visa
• Mastercard
• American Express
• Discover

Digital Wallets:

• Apple Pay
• Google Pay

Other (region-dependent):

• Bank transfers
• SEPA Direct Debit (EU)

Adding Payment Method

Payment methods managed via Polar.sh:

1. Click "Manage Payment Methods" in Portal Billing
2. Redirected to Polar.sh dashboard
3. Click "Add Payment Method"
4. Enter card details
5. Set as default if desired
6. Return to OpenClaw Portal

Updating Payment Method

To update before expiration:

1. Add new payment method in Polar.sh
2. Set as default
3. Remove old method
4. Next charge uses new method

After payment failure:

1. Add valid payment method
2. Polar.sh automatically retries
3. Subscription reactivated on success
4. Receive confirmation email

Removing Payment Method

Steps:

1. Navigate to Polar.sh dashboard
2. Add new payment method
3. Set new method as default
4. Remove old method

Invoices and Receipts

Viewing Invoices

1. Navigate to Billing > Invoices
2. View list of all invoices
3. Click invoice to view details
4. Download PDF for records

Invoice Details

Each invoice includes:

• Invoice number
• Date issued
• Amount charged
• Tax breakdown
• Payment method used
• Billing period
• Plan details
• PDF download link

Downloading Invoices

PDF Format:

1. Navigate to Billing > Invoices
2. Find invoice in list
3. Click "Download PDF" button
4. PDF opens in new tab
5. Save for accounting records

Bulk Download: Contact support for bulk invoice download (multiple months).

Email Receipts

Automatic email receipts sent on successful payment:

• Sent to account email
• Includes invoice PDF attachment
• Contains payment confirmation
• Arrives within 5 minutes of payment

If missing:

• Check spam folder
• Request resend from Polar.sh dashboard
• Contact support with transaction date

Usage and Quota Tracking

Monthly Quota Limits

View quota usage in the Usage & Monitoring page:

• Messages used vs. plan limit
• Tokens consumed
• Quota progress bar with percentage
• Per-bot usage breakdown

Quota Warnings

Automatic alerts sent at:

• 70% - Email notification
• 85% - Email + Portal banner
• 95% - Email + Portal urgent banner
• 100% - Service throttled, upgrade prompt

Quota Reset

• Reset date: 1st of each month (00:00 UTC)
• Timezone: UTC (universal)
• Carryover: No unused quota carries over

Exceeding Quota

What happens at 100%:

1. Message processing throttled
2. Can't create new bots
3. Existing bots continue at reduced rate
4. API returns 403 errors
5. Portal shows upgrade prompt

Solutions:

• Purchase AI credits for extra messages
• Upgrade to a higher tier
• Wait for monthly reset

Billing Cycle

Billing Date

Subscription billed monthly on start date:

• Subscribed Jan 15 → Billed 15th monthly
• Subscribed Jan 31 → Billed last day monthly
• Billing date fixed for subscription lifetime

Billing Process

5 days before billing:

• Email reminder sent
• Portal shows upcoming charge

Billing day:

• Payment processed automatically
• Invoice generated
• Email receipt sent
• Quota resets (if 1st of month)

If payment fails:

• Retry after 24 hours
• Email notification sent
• Grace period starts (3 days)
• Past due status applied

Changing Billing Date

Not supported. Billing date fixed to subscription start.

Workaround:

1. Cancel current subscription
2. Wait for expiration
3. Subscribe on desired date
4. New billing date established

Tax and VAT

Tax Collection

US Customers:

• Sales tax applied based on billing address
• Rate varies by state/locality
• Shown on invoice breakdown

EU Customers:

• VAT applied based on country
• Standard rate for individuals
• Reverse charge for EU businesses with valid VAT ID

Other Regions:

• Local tax as applicable
• Varies by country regulations

VAT Exemption (EU Business)

To apply VAT exemption:

1. Log into Polar.sh dashboard
2. Navigate to Tax Settings
3. Enter VAT ID
4. System validates with VIES
5. Future invoices exclude VAT

Tax Invoices

All invoices include:

• Pre-tax amount
• Tax rate applied
• Tax amount
• Total charged
• Tax jurisdiction

For accounting: Download PDF invoices with complete tax breakdown.

Support and Questions

Billing Support Channels

Email: billing@openclaw.ai

• Response time: 24 hours
• Include: Account email, invoice ID, specific question

Portal Live Chat (Pro/Ultra only):

• Available during business hours
• Response time: under 4 hours
• Instant answers to billing questions

Documentation:

• Billing Troubleshooting

Common Questions

Q: Can I pause my subscription? A: No, subscriptions are continuous. Cancel and resubscribe when needed.

Q: Do you offer annual plans? A: Not currently. Contact sales for enterprise annual contracts.

Q: What happens if I forget to cancel? A: Subscription auto-renews. Contact support for refund consideration (case-by-case).

Q: Can I transfer subscription to another account? A: No, subscriptions tied to account. Create new subscription on other account.

Q: Do you offer student discounts? A: Not currently. Check website for promotional offers.

Q: Is there a free trial? A: Yes! First-time users get a 7-day free trial on the Basic tier. Credit card required upfront — auto-converts to paid after trial.

Best Practices

Account Management

• Keep email address current
• Update payment method before expiration
• Review monthly invoices
• Monitor quota usage regularly
• Enable billing notifications

Cost Optimization

• Choose tier matching usage patterns
• Monitor per-bot costs
• Disable unused bots
• Optimize skills configuration
• Review usage analytics monthly

Security

• Use strong password
• Enable 2FA if available
• Review login activity
• Keep payment info in Polar.sh only
• Report suspicious activity immediately

Next Steps

• Checkout Process — How Polar.sh checkout works
• Onboarding Wizard — First-time setup guide
• Usage & Monitoring
• Billing Troubleshooting
• Portal Overview